Marcial Velez, CEO of Xperteks, joins Katie to explain the difference between an managed service provider and a "digital janitor" and how solution providers can evolve from the latter into a true MSP. Velez also shares some of his success stories, how and why MSPs should prioritize using nurture methodologies, and he and Katie have some fun reminiscing about the early days of managed services when Apple products and Mac OS were brand new frontiers for many businesses and their IT teams.
Channel Insider: Partner POV releases a new video and podcast episode weekly. Head over to channelinsider.com or our Channel Insider YouTube page to see these podcasts in video form.
In other exciting news, Channel Insider released it's first Top Hybrid Solution Provider list of 250 solution providers leading the charge in the IT channel. You can check out who made the list on channelinsider.com